Illawarra Credit Union

Reviews of Illawarra Credit Union

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  Mark Nolan Added December 17, 2022

  ★ ☆ ☆ ☆ ☆
  Having been with ICU for over 15 years, it is disappointing to see, that in the last 5 years (or more) they have continually withdrawn services from the Illawarra, especially the southern suburbs. Call centre services, branch closures and lending departments have all been stripped to the point of them almost being inoperable - really the service is a joke... I'm bewildered at how they expect to attract new customers to their service. Despite their explanations and excuses, the ICU has become extremely inefficient, compared to other local institutions... Oh and this was all happening before Covid hit.
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  Robert Barnett Added December 06, 2022

  ★ ☆ ☆ ☆ ☆
  Do not get insurance with this company. Cancelled my home and contents last month at the end of my billing cycle still got charged eventually got a full refund.
  
  Cancelled my car insurance 22nd last month explained prior error explained I dont want another payment taken Rebecca told me this won't happen not trusting it I called 2 days later to confirm and again told yes its Cancelled only for my money to be taken 2 days ago. I spent 2 phone calls on hold for 23min plus both times before speaking to someone they simply shift the blame to qbe apparently I'm getting a qtr of the money they took back in 6 to 10 days not acceptable at all
  I was a ICU customer pay me back my money and you chase your supplier for your money. Absolutely disgraceful shifting the blame
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  Christine Sheard Added November 28, 2022

  ★ ★ ★ ★ ★
  I have phoned multiple times for service over the years. Phoenix, Ella, Harley and others (whose names now escape me) have all been outstanding in dealing with my internet, card loss and hacking issues. They are always warm, courteous, patient and absolutely helpful in handling my probably, irritating requests. I wish I could call in to meet and thank each of you, but I feel that I know you anyway. Great Credit Union. Who would bank elsewhere?
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  Peter Ellevsen Added November 23, 2022

  ★ ☆ ☆ ☆ ☆
  Initially was very Happy with them
  I have been trying to talk to someone for 3 days about a new Loan.
  No one calls me back.
  Very Disappointed
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  Hollie Peters Added November 22, 2022

  ★ ★ ★ ★ ★
  Liam crowe @ ICU was extremely helpful in securing our first mortgage - no question was too silly or hard and he was very timely in getting back to us despite being super busy. He helped us get a good interest rate and was super helpful. We are so glad we went with Liam at ICU.

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